Products & Service
What products do you offer?
We specialize in customizing silk products, including silk pillowcase, sleep masks, bonnets, sleepwear, and bedding. In addition, we can provide customization services for eco-friendly fabrics, including silk and other natural fabrics, bamboo fabrics, viscose fabrics, lyocell tencel fabric, and more.
Are your products certified?
Yes. Our custom products can provide certifications such as Intertex, GOTS, and OEKO-TEX Standard 100. All our product materials and manufacturing processes strictly adhere to regulations, ensuring environmentally friendly and sustainable. We can also accommodate other relevant tests upon your request.
Where can I sell my products?
You have the flexibility to sell the products in any way you prefer. You can choose to sell them directly through stores or booths and online via e-commerce platforms. They can also be marketed as new products, promotional items, gifts, and more. Additionally, you can showcase and sell them at exhibitions, trade shows, and other events.
Orders & Payment
What is the minimum that I can order?
The MOQ for most silk products is 50 pieces. We can support customization for custom color dyeing, printing, labels, and packaging, etc.
What is the production time?
The production time is typically 7-25 days. Our factory will make adjustments based on the specific product series.
Can I put multiple designs and products in one order?
Of course, you can. You can customize multiple designs and products on demand. If you have any questions, please feel free to contact us.
Can I proof before I place an order?
Yes, we offer proofing services to help you ensure the final outcome of your custom products.
Is a test print/proofing free?
No, we charge a fee based on the specific custom products. However, we can refund the proofing fee based on the quantity of your wholesale order.
Can I get fabric samples?
Certainly! You can know the detailed contents of our fabric samples here and order them. You can also tell us which fabrics you are interested in, pay a small shipping fee, and wait for the courier to deliver them to you.
How can I pay?
We offer various payment methods, including Bank Transfer, Mastercard, Alipay, Visa, and PayPal. You can choose the most convenient method to place your order and make the payment.
Can I choose a specific delivery date?
Yes. If you have any specific requirements regarding the delivery time, please inform us when placing your order. We offer expedited order processing services to ensure delivery within the agreed-upon time (excluding shipping time).
Can I adjust my order after ordering?
Generally, it is not possible to make changes to your order. However, it depends on whether the content you wish to adjust is currently being processed. Please contact us promptly for confirmation, and we will be glad to provide you with answers and assistance.
I would like to place a large order, can I pay half now and half when it ships?
Typically, we do not accept this payment arrangement. If there are any special circumstances, please contact us, and we can discuss and make adjustments based on the specific situation.
Can you provide custom labeling and packaging for my products?
Yes, we can! We offer comprehensive and professional customization services, including labels, hang tags, and packaging. You can send us your brand logo, slogans, or other relevant designs, and once customized, they will be shipped along with your products.
I am just getting started, can I place an order?
Certainly! We have set the lowest MOQs, and offer the most competitive prices to help you jumpstart your business. We welcome all entrepreneurs, designers, artists, individual creators, and anyone with dreams and creations.
After Purchase
Can I order my received order again?
Absolutely! It would be our pleasure. We are thrilled that you are pleased with the products we have provided. We keep your order information securely stored to facilitate your reordering. Reordering can save you additional communication and proofing time, resulting in faster delivery.
How can I reach the customer service?
You can reach our website’s online customer service at any time for the most professional and timely assistance. You can also send an email to info@sandrosilk.com or contact us on WhatsApp at +8618362227757.
Shipping Policy
Where will you ship from?
Once your order passes inspection, it will be shipped from our factory located in Wujiang, Suzhou Province, China.
Are there countries you cannot ship to?
No, we support global shipping. However, if there are any exceptional circumstances where the shipping company is unable to deliver, we regret any inconvenience caused.
What do you use for shipping?
We employ various shipping methods for international shipping, including FedEx, DHL, TNT, maritime transport, and air transport.
Has my order already been shipped?
Once we ship your order, we will promptly notify you via email or any other available contact method.
Will my order have a tracking number?
Absolutely. We will provide you with the respective tracking number as soon as your order is shipped. If you have any questions, please don’t hesitate to contact us at any time.
How long will it take for my package to arrive?
In normal circumstances, FedEx and DHL deliveries take approximately 3-8 days, air transport takes around 10-15 days, and maritime transport takes about 20-30 days. Please refer to the actual delivery time provided by the shipping service. For confirmation, you can contact the respective shipping company directly.
Can I upgrade to a faster shipping service?
Yes, you can. However, please note that any upgrade requests must be made before the shipment is dispatched, and additional fees will apply. If you have any requirements for expedited shipping, please contact us as soon as possible.
If I want to change the shipping address, what should I do?
If your order has not been shipped yet, please contact our customer service immediately to request an address change.
However, if your order has already been shipped, it may be more complicated. We will do our best to assist you in changing the address, but you will need to pay the corresponding fee to the shipping company.
Wholesale Guide
How do I get wholesale pricing?
You can contact us directly, and we will provide you with the latest wholesale price list based on your needs.
Can I get wholesale pricing on a bunch of different items of different designs and different sizes?
Absolutely! Contact us now to place an order and enjoy our wholesale discounts!